The pandemic’s impact on business has been challenging all the way around. Learning & Development teams found themselves in a rather precarious position. Simultaneously, they have seen their budgets frozen or cut, their learners become remote and the business lean on them more heavily than ever to solve skills challenges. L&D has always juggled priorities, but it is as if the pandemic threw a few more into the mix and set them all on fire.

In response, organizations seek to change how they approach learning to efficiently and effectively upskill and reskill the workforce to meet new and changing demands. Large event-based learning programs simply do not have the required agility or impact.

Brandon Hall Group Smartchoice Preferred Provider Origin Learning has helped clients through these kinds of challenges long before the pandemic. One of the approaches they are using to help companies target specific skills gaps is through role-based training. One of their clients is a technology company focused on developing and implementing artificial intelligence. This is clearly a rapidly evolving area that requires frequent assessment of available skills. They turned to Origin Learning and its Fractal LXP to ensure the right people had the right skills.

The solution involved developing a series of microlearning elements in a variety of formats. Each microlearning piece was self-contained and specifically focused on a single objective. These objectives were then mapped to targeted roles in the organization. This way, each learner in a specific role had access to just what they needed for that role without any redundancy or superfluous material. The role-mapping allowed the microlearning elements to be leveraged where and when they were needed, rather than having all of the learning objectives contained within one larger program.

The microlearning was rolled out weekly in the form of videos, podcasts and eLearning and there were virtual labs available throughout for more hands-on training. They were mapped to seven different roles: agents, administrators, data engineers, data scientists, skill developers, support technicians and technical leads. By taking a role-based approach, the company could scale their skills training across not only the organization but their extended enterprise network as well. This included more than 250 customer organizations.

As companies strive for a more personalized, contextual learning experience, role-based training is a perfect place to start. This targeted approach ensures that the resources to create and deliver learning achieve maximum return.

David Wentworth, Principal Analyst, Brandon Hall Group

 About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. For over 28 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.” Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers. To learn more, visit For information on Brandon Hall Group’s research and how we can assist your organization, please visit

Become a Brandon Hall Group member!

We are a human capital management research and advisory firm with more than 10,000 clients globally. For over 28 years, we have been delivering research-based solutions that empower excellence in organizations around the world. Our vision is to inspire a better workplace experience. Becoming a Brandon Hall Group member means our team joins your team. Membership provides a host of resources and services and – most importantly — a seasoned team of thought leaders and client support professionals dedicated to your success. Click here for more information and to sign up for a free trial membership Click here for information on Brandon Hall Group’s Professional Certification Program
David Wentworth

David Wentworth has been a senior research analyst in the human capital field since 2005 and joined the Brandon Hall Group in 2013. He has authored reports and articles on various human capital subjects with an emphasis on workforce technology. He has contributed to several reports published by ASTD, including authoring Mobile Learning: Learning in the Palm of Your Hand, The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations, and Instructional Systems Design Today and in the Future. His work has also appeared in Compensation & Benefits Review and T+D Magazine.