• May 2, 2019
HCMx Radio 121: Inside The Academy, Bank of America’s internal learning and career development organization, which was honored with a Brandon Hall Group Excellence Award for Best Launch of a Corporate University


The Academy final

Guest: John Jordan, Head of The Academy at Bank of America

John Jordan has been with Bank of America for more than 15 years. Through his leadership of The Academy, which was formed in 2016 as a joint venture between the consumer bank and the learning and development organization, he has built an internal corporate university focus on onboarding training, up skilling and providing great career paths for employees.

Topics and questions include:

  • How The Academy came to be
  • How The Academy is creating a common culture with associates from day one
  • New-to-Role, In-Role Development and Mastery Programs in place through The Academy
  • Experiential learning through gamification training, Client Engagement Simulators and virtual reality training
  • Empathy training through a Lifestage Navigation Curriculum
  • Building effective career paths
  • Impacts to business performance and the bottom line
  • And more!

Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

Leave a comment