• January 26, 2018
HCMx Radio 77: Interrelationships Between Talent Management Processes and How Best to Employ Those Processes

Guest: Claude Werder, Vice President of Research Operations and Principal HCM Analyst, Brandon Hall Group.

Host: Rachel Cooke, Chief Operating Officer, Brandon Hall Group

In this episode of HCMx Radio, we explore the interrelationship between talent management processes and how best to employ those processes.

Brandon Hall Group’s (BHG) research reveals a common challenge among organizations is how to improve the employee experience. In that regard, we discuss how talent management processes build on each other and intersect and should be viewed from a global perspective. We discuss:

  • The use of technology in performing competency assessments
  • Creating governance structures to collaborate across an enterprise
  • Performance management techniques beyond the “performance rating”
  • Benefits of competency programs

Claude notes the following based on BHG research:

  • Companies that engage employees in the review process through coaching, continuing feedback, and peer-to-peer feedback are having the most impact and positive results. Increased employee participation in the process brings about a dramatic increase in employee engagement and pursuit of development opportunities. This interactive performance development supports internal planning with career management and succession management.
  • Competency programs can provide a solid foundation for talent management processes. They can help attract the right employees and set the stage for both lateral and vertical career management. A competency program must first be instituted with respect to critical jobs in the organization in order to achieve the desired results.

Companies that excel at talent management processes will be honored at BHG’s HCM Excellence Conference, January 31 – February 2 at the PGA National Resort and Spa in Palm Beach Gardens, Florida. The success stories, as well as challenges, of these companies will be discussed, and tools will be suggested to jumpstart efforts to move forward in the talent management areas upon which you want to focus.

To listen to the interview, you can download or stream the podcast anytime at the HCMx Radio site.

Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

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