• January 10, 2018
HCMx Radio 73: The Autobots are Here – Using Automation to Streamline L&D


Barbara FarleySenior Director, Global Competency Center, Conduent Learning Services


Rachel Cooke, Chief Operating Officer, Brandon Hall Group

David Wentworth, Principal Learning Analyst, Brandon Hall Group

In this episode of HCMx Radio, we interview Barbara Farley, Senior Director, Global Competency Center, at Conduent Learning Services to continue a discussion from a webinar we co-delivered on Robots and Automation in HR.

Machine learning is a fascinating subject that is not considered so futuristic anymore. We see many forms of robotic process automation in use in and out of the workplace.  We may not have a robot assistant doing our laundry at home and transcribing our notes in the office – but it’s coming.

We cover in our discussion:

  • What is the future of Robotic Process Automation (RPA)?
  • How we interact with RPA now in our everyday life.
  • What does automation look like for human capital management purposes?
  • What are some options for creating an automated solution?

Barbara shared the following considerations for RPA:

  • RPA is not typically a good solution for low-volume tasks – the cost wouldn’t be worth it.
  • Look for processes that are pretty standardized, e.g., high volume and low touch that include consistent rules and order.
  • Inconsistent rules don’t work well.

“Your strategy for RPA will help you streamline your process for better process standardization, innovation, and simplicity! Does the process need so many variations? Most of the time, if the answer is no, then get rid of it,” Barbara said. “The biggest fear people have is that we’re replacing people. It is just the opposite; we are improving and elevating people up.”

To listen to the interview, you can download or stream the podcast anytime at the HCMx Radio site.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group


Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

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