How can you tell if you have “just” a WFM solution or IWFM? Ask yourself if your WFM solution is providing data-driven insights into people-related decisions. If not, then you’re not using an IWFM-enabled solution.
Brandon Hall Group research has shown that organizations that can personalize the employee experience in a way that makes employees feel like contributing, valued members of the organization are more likely to see rises in business metrics such as customer retention, customer satisfaction, and even market share.
The goal for any organization regarding workforce management is to create efficiency and enhance productivity. But the most successful companies will be those that use workforce management to increase efficiency and foster an environment that is truly adaptable — and able to meet the needs of customers, employees, and shifting business conditions alike.
Vision 2016, the annual WorkForce Software event, was held in Chicago this week. Although there were a number of topics discussed, three main subjects stood out to me from my…