How Great Customer Training Drives Business Results

L&D teams need to leverage their expertise in creating engaging, impactful programs for employees and creating them for customers. Internal learners are essentially a captive audience, even if learning is not mandatory. In the customer experience, engagement and satisfaction are even more critical, as the learners have paid for the privilege of learning in one way or another.

Cognota is Transforming the Role of Learning & Development Through Data

We are hosting a webinar with learning data specialists, Cognota, to dig into what data the learning and development organization should be capturing and how to use it. We will also review what companies should look for when evaluating tools and technologies for data analysis. The entire business runs on data, which makes these tools and skills critical for the learning and development organization.

Where Learning and Performance Converge

Until learning has strategic conversations with the business about required outcomes and how best to achieve them, nothing will change. The learning function must understand what business leaders need from their workforce and use their expertise to determine the best way for people to learn those skills, change those behaviors or retain that information.

Love and Money: How We Can Support Employees’ Financial Well-being

To help mitigate employees’ financial stress, providing the right resources to help employees understand their money goals and giving them the tools they need to achieve these goals requires financial education and support. Enabling employees to meet their short-term goals, such as paying the bills, as well as their long-term objectives like saving for a home or retirement can help relieve this stress. It really is no different than any other type of wellness. It’s all a matter of helping people find out where they currently stand, where they want to be and how to get there, the same as with dietary, fitness or productivity goals.

Injecting Learning into the Organization’s Cultural DNA

In the process of reexamining their approach to learning and development, companies have been looking at their strategies, technologies, and processes to uncover ways to better develop the workforce and close skills gaps. What really needs to happen, though, is for the organizations themselves to make a shift, developing and sustaining a culture of continuous learning.

The Future of Workforce Training

By focusing on these core essentials, organizations can put themselves in the best position to meet their rapidly evolving skills needs — now and in the future. The key is to employ technology that is intelligent and agile enough to adapt and evolve as the business requires it. Having a workforce training strategy aligned with the business is a great start but without the technology to execute on that strategy, companies cannot move forward.

How Far Does Your Learning Extend?

Welcome to the world of extended enterprise learning, where the learning function must deliver high-quality content to distributors, resellers, franchisees and customers. This space is becoming much more relevant as companies seek to extend the kind of experiences they created internally to critical groups outside the organization’s four walls.