Building Strategic Business Partnership Through Extended Enterprise Learning

Brandon Hall Group is partnering with one of its Smartchoice® Platinum Preferred Providers LearnUpon to present a webinar that delves into the complexities of extended enterprise learning. We will look at the various benefits the approach can have, how to address challenges, and examples of L&D working with internal groups to provide effective external training that directly impacts the business.

Keeping the Focus on the Learner

In recent years, organizations have realized that learning technology is not there just to serve the admins but to serve the learners too. As such, the learner experience has outpaced the admin experience as a priority in technology requirements. In Brandon Hall Group’s most recent learning technology survey, learner friendliness was listed as the number two reason for switching technologies and admin friendliness was fourth.

When Shopping for an LMS, Look for a Partner

To learn more about finding a technology partner, take a look at the L&D teams that spend a lot of time supporting their customers and keeping them happy. And many are even active in their own company’s customer experience when they provide customer training. Brandon Hall Group Preferred Provider LearnUpon understands that when it comes to technology, the L&D team gets to be the customer and should be treated as such. They provide complete end-to-end support throughout their client partnerships, complete with dedicated onboarding specialists, customer success managers and customer support teams. For a deeper dive at what goes into successfully choosing the right technology partner, watch our on-demand webinar.

How Great Customer Training Drives Business Results

L&D teams need to leverage their expertise in creating engaging, impactful programs for employees and creating them for customers. Internal learners are essentially a captive audience, even if learning is not mandatory. In the customer experience, engagement and satisfaction are even more critical, as the learners have paid for the privilege of learning in one way or another.

Customer Service Pays Off for LearnUpon

Summit recognized the increased importance of digital learning and skills development in a soon-to-be post-pandemic world and chose LearnUpon for investment, but not just on the strength of the platform and development roadmap. They specifically pointed out LearnUpon’s “demonstrated dedication to customer success” as part of their reasoning for the substantial investment.