In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years. In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by. But that’s to be expected with the transactional nature of many of these relationships. Clients always want the newest, latest thing and many providers struggle to provide the most basic customer support. That’s why our collective Brandon Hall Group jaws dropped when Smartchoice Preferred Provider Latitude CG introduced us to their client of 20 years, the American Board of Emergency Medicine (ABEM). In the world of technology partnerships, 20 years may as well be 1,000.
Brandon Hall Group Smartchoice Preferred Provider Latitude CG spent a good chunk of 2020 diving headfirst into the extended enterprise, conducting research and interviews with more than 100 different partner and dealer networks to find out what was happening, what was working and what wasn’t. This work gives them unique insights into the challenges companies face training these audiences and they have focused their attention on meeting these changing needs.
The partnership with Polaris is another shining example of how Latitude CG works with their clients, going above and beyond as a partner, not simply a provider.
LatitudeLearning is a specialized learning platform designed to meet the needs of extended enterprises, helping companies deliver learning to partners, customers, resellers and other external business audiences.