In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years. In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by. But that’s to be expected with the transactional nature of many of these relationships. Clients always want the newest, latest thing and many providers struggle to provide the most basic customer support. That’s why our collective Brandon Hall Group jaws dropped when Smartchoice Preferred Provider Latitude CG introduced us to their client of 20 years, the American Board of Emergency Medicine (ABEM). In the world of technology partnerships, 20 years may as well be 1,000.
Begin your new year by joining me for a webinar with Patrick Devlin of Meridian Knowledge Solutions as we explore the extended enterprise and how technology makes it easier to reach more learning audiences. We strongly encourage any HR/Learning professionals to invite others from their organization who may be in marketing, operations, sales, or any other function that needs to communicate and train the extended enterprise.
Brandon Hall Group’s 2020 Extended Enterprise Learning Study found that more than half of organizations deliver learning to external, nonemployee groups. These include customers, channel partners, distributors, value-added resellers and franchisees.
Welcome to the world of extended enterprise learning, where the learning function must deliver high-quality content to distributors, resellers, franchisees and customers. This space is becoming much more relevant as companies seek to extend the kind of experiences they created internally to critical groups outside the organization’s four walls.