As organizations continue to find new ways of working with uncertainties driven by the COVID-19 pandemic, customer satisfaction remains their number-one business priority, cited by 93% of companies in Brandon Hall Group’s HCM Outlook 2021 Study as important or critical. It ranks higher than revenue generation, return-to-work strategies and managing ongoing change. Clearly, companies are willing to explore any strategy that might help them enhance their relationships with their customers.
More assets were added this week to Brandon Halls Group’s Member Center including a provocative research summary on Learning Measurement, incisive case studies, revealing solution provider profiles, enlightening podcasts, informative eBooks and more.
Brandon Halls Group’s Member Center expanded this week with a variety of relevant and cogent case studies, solution provider profiles, podcasts, eBooks and more.