Over the last two years, Zoom has become a ubiquitous presence for meetings, collaborations, interviews and any other situation where people need to connect in real-time. For many companies, it is where they dumped all the in-person classroom training they could no longer do in-person. And as strong as it has been as a meeting tool throughout the pandemic, Zoom was never really designed to be a virtual classroom.

The biggest challenge with adopting classroom-specific technology is that it presented yet another platform for employees to adjust to amid an almost entirely virtual work life. Every aspect of the employee experience now came with some virtual/digital component that people had to figure out, which presented a growing taxation of the time available to do their actual jobs.

Brandon Hall Group Preferred Provider Class Technologies allows companies to build virtual classrooms in an entirely familiar environment. Class takes Zoom as a foundation and builds out virtual classrooms with all of the features and functionality required for a truly engaging, immersive experience. Employees do not need to master an entirely new interface to engage in their learning programs nor do they need to jump in and out of multiple platforms to get learning done.

Instructors can build breakout rooms, practice sessions, one-on-ones and more, all within Zoom. One of the standout features is that an instructor or facilitator can jump in to help individual people who get stuck along the way, rather than halt the entire class. This is invaluable in onboarding when people may all bring different levels of knowledge and expertise. Additionally, learners can access course content, job aids and more from within the Class environment. There is no need to jump out of a Zoom call to interact with relevant material.

There is, of course, recording functionality which is helpful in train-the-trainer scenarios, but Class also added auto-transcription as well as note-taking. Now, learners and instructors can find precisely when something was discussed and see any notes that were added along the way.

In the early days of the pandemic, there was a rash of “Zoom bombing,” where unauthorized people would crash into meetings. On top of Zoom’s updated permissions, Class has made it so instructors can designate special permissions to assistants who are helping them to either proctor or set up and run the session. They can also authorize people to get into breakout rooms, see content and participate in the sessions. It expands the meeting protections to various classroom scenarios.

As organizations slowly begin to bring back in-person learning, Zoom meetings and classes will remain a staple. L&D teams can prepare learners for ILT by building preparatory sessions in Class to lay the foundation for what will be explored in person. 

David Wentworth, Principal Learning Analyst, Brandon Hall Group

 About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. For over 28 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.” Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers. To learn more, visit https://www.brandonhall.com For information on Brandon Hall Group’s research and how we can assist your organization, please visit www.brandonhall.com

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David Wentworth

David Wentworth has been a senior research analyst in the human capital field since 2005 and joined the Brandon Hall Group in 2013. He has authored reports and articles on various human capital subjects with an emphasis on workforce technology. He has contributed to several reports published by ASTD, including authoring Mobile Learning: Learning in the Palm of Your Hand, The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations, and Instructional Systems Design Today and in the Future. His work has also appeared in Compensation & Benefits Review and T+D Magazine.