Guest: Dr. Grace Chang, Director of Research and Development, The Regis Company

Host: Rachel Cooke, Chief Operating Officer, Brandon Hall Group

shutterstock_347000702In this episode, we interview Dr. Grace Chang, a cognitive neuroscientist focused on applying research knowledge in the business world. Chang is responsible for driving initiatives in learning and assessment to enhance Regis Company’s neuroscience-based business solutions. In our discussion, she shares methods that drive deeper engagement for people to allow them to learn faster through self-generated techniques.

One of the fascinating areas that we talk about is the work of Nobel Prize winner Daniel Kahneman. Kahneman authored the book, Thinking Fast and Slow, where he describes the brain as having two systems that function differently – System 1 (fast) and System 2 (slow). System 1 is when your brain is on autopilot and responds quickly to things that are familiar and habit-driven – like getting dressed. System 1 can be helpful but also problematic in the workplace. If new behaviors and thinking are necessary, this will require a change in the mental model of the brain. This takes effort and time, but some techniques can help you get there faster. When new thinking is required, your brain operates in System 2 and works harder to complete an activity such as public speaking for the first time or to manage a new team, etc. Chang offered insights about the importance of understanding how each system in your brain operates to engage deeper thinking for more positive results. You can download the whitepaper from The Regis Company, Using the Debrief to Engage System 2.

We also discussed how The Regis Company has used neuroscience research to develop research-based learning simulations that offer safe environments that engage learners to learn faster and drive better results. To listen to our interview, you can download the podcast anytime at the HCMx Radio site.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group


Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.