HCMx Radio 127: The Employee Experience and the Future of Work

Guests: Debbie Gower and David Wentworth

Debbie Gower is a Director who manages service delivery and special projects at Conduent with over 25 years addressing clients’ human capital needs, most recently focused on learning and employee experience. She is a subject matter expert in stakeholder collaboration, leading through change, managing large multi-disciplinary programs, and driving account success. Prior to Conduent, Debbie was a Senior Manager in EY’s Human Capital Practice.

David Wentworth has been a research analyst in the human capital field since 2005, joining Brandon Hall Groupin 2012 to concentrate on learning research. David’s research focuses on how people learn and the role of emerging technologies. He has written several reports published by ATD, covering mobile learning, social/collaborative learning, and more. His work has also appeared in Compensation & Benefits Review, T+D Magazine and CLO Magazine. David is a busy speaker, delivering keynotes, breakout sessions and participating on panels at events around the world.

Today, people have an abundance of choices about where, how, and when they want to work – creating a challenge for companies to attract and retain desired talent. How do companies create a compelling experience that meets the needs and expectations for all generations in the workforce?  The employee experience needs to be fostered and sustained across the entire employee lifecycle; from the moment someone first interacts with your company until they leave.

This podcast follows up on a webinar, The Employee Experience and the Future of Work, posted here: https://membership.brandonhall.com/posts/3564090

Topics and questions include:

  • What are some of the trends that are influencing the future of the work experience?
  • The impact of Millennials on the workplace
  • Digital natives in a land of digital immigrants
  • Boomers and Gen Xers — what is their role?
  • The importance of rapid adaptation
  • What is the Employee Experience and what is it not?
  • What goes into creating a good Employee Experience? Is it a technology challenge?
  • Mobility and the Employee Experience
  • Technology’s role
  • Strategy and alignment
  • The Employee Value Proposition
  • And more!

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Our annual HCM Excellence Conference is on February 4th-6th 2020.

We are hosting our 4th annual Women In Leadership Summit. The event will be held on June 10th & 11th at the EAU Palm Beach Resort in Florida. We hope to see you there!

If you have questions about our discussion today and would like access to our Women In Leadership Network that provides organizational leaders access to our research library on women in leadership and diversity and inclusion topics, please contact me at WIL@brandonhall.com or visit www.brandonhall.com




Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.