As much as the pandemic slowed down many parts of the economy, it did manage to force a rapid acceleration of digital transformation for companies. Many organizations were already building digital capabilities for processes, products and assets to improve efficiency, enhance customer value, manage risk and create new opportunities, and COVID-19 meant that the transformation had to take place almost immediately. 

One lesson learned is that Learning & Development plays a critical role in digital transformation. Not only has L&D had to shift rapidly, but it has also had to reskill and upskill the workforce to meet the demands of this transformation. This has led to a wholesale rethinking of the L&D strategy, including a more digital approach instead of in-person classes, as well as more automation to help make L&D more agile to better respond to the business. 

In essence, digital transformation means delivering learning in ways that are relevant to learners and meeting them where they are while delivering learning that will give the business a competitive advantage, increase chances for growth, save money wherever possible and train a workforce to meet the ever-changing needs of customers.

And while digital transformation does not mean the end of analog experiences such as in-person classroom training, it instead presents opportunities to transform, streamline and optimize them by incorporating more informal and experiential learning opportunities. Additionally, leveraging technology to automate processes and reimagine what goes into ILT (and what doesn’t) can create efficiencies that reduce the costs associated with ILT. This can be critical, as L&D budgets have shrunk, or at best been stagnant over the past two years or so. 

Nearly two-thirds of organizations in Brandon Hall Group’s 2022 HCM Outlook Study say that digital transformation is either highly or critically important as a business strategy. Brandon Hall Group Preferred Provider NovoEd understands that true business transformation requires transformative learning and a visionary approach to capability building. Organizations need to be able to weave knowledge, context, and community together for an experience that builds these capabilities at scale. The NovoEd platform is designed to do just that, providing L&D teams with a powerful, flexible tool to execute a transformative learning strategy.

David Wentworth, Principal Analyst, Brandon Hall Group

 About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. For over 28 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.” Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers. To learn more, visit For information on Brandon Hall Group’s research and how we can assist your organization, please visit

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David Wentworth

David Wentworth has been a senior research analyst in the human capital field since 2005 and joined the Brandon Hall Group in 2013. He has authored reports and articles on various human capital subjects with an emphasis on workforce technology. He has contributed to several reports published by ASTD, including authoring Mobile Learning: Learning in the Palm of Your Hand, The Rise of Social Media: Enhancing Collaboration and Productivity Across Generations, and Instructional Systems Design Today and in the Future. His work has also appeared in Compensation & Benefits Review and T+D Magazine.