Employee Experience Gets a Lot of Love

I recently took part in a tweetchat to discuss the predictions made in KronosTop Workplace Trends for 2017. Although the discussion on Twitter was interesting, what I found most fascinating was the amount of agreement about the trends, despite the varied background of the participants, which included industry analysts, corporate executives, academics, and product designers. shutterstock_250691944

One that stood out was the very first prediction: that employee experience was going to be a top focus in 2017. This is right in line with Brandon Hall Group research, which we appropriately made our top focus in 2016 after seeing employee experience find its way to the top of many of our surveys in all our HCM practices, from learning, to talent management, talent acquisition, and workforce management/HR.

We, of course, were not the only ones, but I think it highlights where research and industry expertise dovetail. Quantitative research can highlight those areas of interest that otherwise can get lost or obscured by competing interests and anecdotal conversations, just as current practitioners can show how those early adopters have succeeded in implementing new plans (and just as useful, highlight the impediments to their actions).

So the research shows that employee experience is of top importance, so how do you effect that as a day-to-day HR professional? Next week at our Excellence 17 conference in Florida, Brandon Hall Group award-winning organizations will share some of the outstanding initiatives that improve employee experience and engagement across a multi-generational workforce.

In the tweetchat, some practical examples included flexibility in scheduling, HR software that gets out of its own way, wellness programs, and unlimited PTO.

It’s easy to fall into the trap of believing that a good discussion must involve a group of people with conflicting points of view, but sometimes there is a lot of value in a group that believes in a single premise, and works together to find practical ways to act on those premises rather than debating the core idea. More detailed information from the discussion (including discussions on other predictions) can be found on Twitter at the hashtag #kronoschat, and you can reach out to me directly at @clifforddarrell with your own examples or to discuss further… even if you don’t agree with my predictions. Also look for Brandon Hall Group’s HCM Forecast 2017: Research and Perspectives on the Future, which will be released at Excellence 17, and then made available for purchase and to our membership.

-Cliff Stevenson, Principal Analyst, Workforce Management

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.

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