Developing Inclusive Leaders is the Secret to Future Success

Is your organization inclusive? Almost everyone answers “yes” when Brandon Hall Group asks that question in our research.

Are your leaders truly inclusive? Only one-third answer “yes” to that.

If you don’t have inclusive leaders, your organization is not inclusive. Inclusion starts with leaders who set the tone through humility, generosity and a sincere desire to leverage the collective wisdom of their teams.

Traditional top-down leadership doesn’t work in this transformative era. Employees and customers have ideas and opinions and want them to be heard and acted upon. To be successful today and tomorrow, leaders — from the front-line to the C-Suite — must be able to tap into the talents and motivations of their teams to collaborate, empower and inspire.

Bob Rosen, Founder and CEO of The Healthy Leader, has been advocating this style of leadership for years. “Employees and customers want to know that you ‘get’ them. This requires deep listening skills, perspective-taking and sensing their diverse and changing needs and desires,” Rosen said in Leader of the Future.

Through our research, Brandon Hall Group learned that truly inclusive leaders:

  • Are aware of their biases and humble enough to acknowledge them
  • Openly seek to mitigate their biases by receiving input from a wide variety of people
  • Seek to understand those around them, including people from different cultures and backgrounds, and listen, empathize and adapt to their points of view
  • Tap into the talents and motivations of their teams to collaborate, empower and inspire.

Inclusive leadership is not necessarily intuitive, especially to leaders who rose through the ranks in top-down, command-and-control leadership cultures and are now expected to change. 

Taking a class won’t make a leader inclusive. Developing inclusive leaders requires a unique and concerted effort that must be targeted at all levels of leadership. Leaders must embark on a journey to self-awareness through a variety of experiences that also build humility, empathy and the ability to grow and change.

“A leader’s ability to stretch their colleagues, engage in courageous conversations, and model healthy conflict resolution skills will give them a competitive edge,” Rosen says.

This new kind of collective sensibility can be demonstrated in many ways. For example, leaders can:

  • Give employees in individual and group meetings the opportunity to share their experiences and viewpoints and be willing to share their own. 
  • Actively show empathy and support when employees express a viewpoint different from theirs or the majority opinion. 
  • Advocate the importance of employees as coaches and mentors for each other.
  • Be proactive to ensure remote employees participate in virtual meetings. It is not enough that they are included in video conferencing. Ensure they have a chance to be heard.
  • Regularly recognize employees for meaningful contributions and make sure no single individual or a few individuals are disproportionately acknowledged. 
  • Ensure opportunities for promotions and high-visibility projects are provided to everyone equitably. 
  • Be comfortable — and make their teams comfortable — with conflict and disagreement as long as it is expressed constructively and professionally.
  • Encourage flexibility. Provide support for employees’ varying family responsibilities and structures. For example, primary caregivers may benefit from flexibility around pick-up and drop-off times for school or need variable work schedules. 

Rosen says the power of generosity, forgiveness and collective sensibility reflected in those behaviors (and others) cannot be emphasized enough: “Generosity will be the new competitive differentiator. In a world of scarcity and competition, people want to do business with kind people — those who are authentic and trustworthy, civil in their relationships and appreciative of others.”

-Claude Werder, Senior VP and Principal HCM Analyst, Brandon Hall Group

For information on Brandon Hall Group’s research and how we can assist your organization, please visit www.brandonhall.com

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Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company’s growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company’s global expansion, Mike led all sales operations worldwide. During Mike’s tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.

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