There is a strong correlation between organizations with a high degree of emphasis on developing inclusive leaders and improvements in key business metrics such as customer satisfaction, employee engagement, talent retention overall and retention of diverse talent, new Brandon Hall Group research shows.

Most employers (76%) are receptive to improving inclusion and inclusive leadership in their organizations, according to Inclusive Leadership: 5 Strategies for Success, conducted by Brandon Hall Group and Orange Grove Consulting. But less than half of organizations are having success in effectively training leaders to demonstrate inclusive leadership.  

Driving greater inclusion and helping leaders adapt to a more inclusive leadership style amounts to culture change, which needs to occur at all levels of an organization to be successful. The study showed that only about one-third of employers are training at all levels – from the C-suite to individual contributors. No more than 41% are training on inclusive leadership at any one employee level. 

The business benefits of having women of all ethnicities and races in positions of influence and leadership are well-documented. Another Brandon Hall Group Study, What’s Changing for Women in the Workplace, examined how high-performing organizations adjust their development strategies for women across demographic groups and geographies. The study shows how the disruption of the pandemic impacted women and organizations’ plans as they transition to the evolving “new normal.” 

At Inkling’s Illuminate 2021 virtual conference, I had the honor of facilitating a panel discussion related to these two studies. Check out the recording of this exciting Session: Creating a Culture of Inclusive Leadership Through Influence and Adaptability. You’ll hear great insights and practical strategies and success stories from this great panel of leaders:

  • Alexis Collias, Director of Instructional Design, Little Caesars
  • Alicja Zopf, Director of Learning Technology, McDonald’s
  • Britany Gutierrez, Director Learning and Development, Orangetheory Fitness 
  • Michelle Manbeck, Director Customer Care, Verizon

-Rachel Cooke, Chief Operating Officer & HCM Analyst, Brandon Hall Group 

 About Brandon Hall Group Inc. 

Brandon Hall Group is the only professional development company that offers data, research, insights and certification to Learning and Talent executives and organizations. The best minds in Human Capital Management (HCM) choose Brandon Hall Group to help them create future-proof employee development plans for the new era. For over 28 years, we have empowered, recognized and certified excellence in organizations around the world influencing the development of over 10,000,000 employees and executives. Our HCM Excellence Awards was the first to recognize organizations for learning and talent and is the gold standard, known as the “Academy Awards of Human Capital Management.” Our cloud-based platform delivers evidence-based insights in the areas of Learning and Development, Talent Management, Leadership Development, Diversity and Inclusion, Talent Acquisition and HR/Workforce Management for corporate organizations and HCM solution providers. To learn more, visit For information on Brandon Hall Group’s research and how we can assist your organization, please visit

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We are a human capital management research and advisory firm with more than 10,000 clients globally. For over 28 years, we have been delivering research-based solutions that empower excellence in organizations around the world. Our vision is to inspire a better workplace experience. Becoming a Brandon Hall Group member means our team joins your team. Membership provides a host of resources and services and – most importantly — a seasoned team of thought leaders and client support professionals dedicated to your success. Click here for more information and to sign up for a free trial membership Click here for information on Brandon Hall Group’s Professional Certification Program
Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.