Better Customer Relationships Through Learning

As organizations continue to find new ways of working with uncertainties driven by the COVID-19 pandemic, customer satisfaction remains their number-one business priority, cited by 93% of companies in Brandon Hall Group’s HCM Outlook 2021 Study as important or critical. It ranks higher than revenue generation, return-to-work strategies and managing ongoing change. Clearly, companies are willing to explore any strategy that might help them enhance their relationships with their customers.

Solidifying L&D’s Strategic Position Post-Pandemic

2020 presented an unprecedented time for most organizations. The speed and scope of the changes thrust upon businesses by the COVID-19 pandemic were unlike anything seen in recent history. Many organizations that believed they were “change-ready” discovered they were using an outdated definition of what change really is. The Learning & Development function was not immune.

Brandon Hall Group Announces 2021 Human Capital Management Excellence Award Winners; Biggest Applicant Pool in the Awards’ 28-Year History

Brandon Hall Group, the organization behind the largest and longest-running awards program in Human Capital Management, announced the winners of the 2021 HCM Excellence Award. Organizations from around the world were honored this year with either Gold, Silver or Bronze awards for their HCM programs, strategies, processes and systems.

How to Meet Modern Learners’ Needs in the Hybrid Workplace

One outcome of the pandemic has been the complete transformation of the workforce. A huge shift to remote work followed by an inconsistent and uncertain return has fundamentally changed the look and dynamics of the workforce. Companies must now mange a flexible, variable, hybrid workforce at a time when upskilling and reskilling these employees has become critical.

Making Compliance Training More Strategic

For most organizations, compliance training is seen as a transactional process, focused only on grinding out completions and checking boxes. Even though most employees must go through some form of compliance training, and it can account for a good chunk of an employee’s annual learning, companies do not expect much in the way of outcomes. Only about one-third see compliance training as an opportunity to further employee development.

Getting Learners Engaged

Creating engaging learning programs is no small feat. Companies need to know what drives their learners and understand how learning programs are connected to business outcomes. Bringing this knowledge to a skilled content creation partner can be a great strategy for driving learner engagement. easier said than done. Brandon Hall Group Smartchoice Preferred Provider Upside Learning has years of experience creating these kind of learning programs for their clients. They approach custom content creation from a partner perspective, working with their clients to understand exactly what they need to achieve. They then create material with the look and feel that best suits their needs.