Delivering Learning Value Greater than the Sum of Its Parts

The answer to true personalization for performance is generally not found in replacing an LMS or in adding an LXP. The answer lies in adding the right technology to these important learning ecosystem pieces that will enhance the experience in the ways that the learner and the business will benefit most. This includes capturing granular learning data to understand exactly what learning mastery has occurred and personalizing the learning journey through AI technology at a much deeper level than simply suggesting learning topics that may be of interest. Personalization done the right way (in conjunction with your LMS and LXP) that leverages an adaptive learning core will lead to greater engagement and far greater insights for improved decision making.

Find a Technology Partner for the Long Haul

In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years. In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by. But that’s to be expected with the transactional nature of many of these relationships. Clients always want the newest, latest thing and many providers struggle to provide the most basic customer support. That’s why our collective Brandon Hall Group jaws dropped when Smartchoice Preferred Provider Latitude CG introduced us to their client of 20 years, the American Board of Emergency Medicine (ABEM). In the world of technology partnerships, 20 years may as well be 1,000.

Better Customer Relationships Through Learning

As organizations continue to find new ways of working with uncertainties driven by the COVID-19 pandemic, customer satisfaction remains their number-one business priority, cited by 93% of companies in Brandon Hall Group’s HCM Outlook 2021 Study as important or critical. It ranks higher than revenue generation, return-to-work strategies and managing ongoing change. Clearly, companies are willing to explore any strategy that might help them enhance their relationships with their customers.

Solidifying L&D’s Strategic Position Post-Pandemic

2020 presented an unprecedented time for most organizations. The speed and scope of the changes thrust upon businesses by the COVID-19 pandemic were unlike anything seen in recent history. Many organizations that believed they were “change-ready” discovered they were using an outdated definition of what change really is. The Learning & Development function was not immune.

Brandon Hall Group Announces 2021 Human Capital Management Excellence Award Winners; Biggest Applicant Pool in the Awards’ 28-Year History

Brandon Hall Group, the organization behind the largest and longest-running awards program in Human Capital Management, announced the winners of the 2021 HCM Excellence Award. Organizations from around the world were honored this year with either Gold, Silver or Bronze awards for their HCM programs, strategies, processes and systems.

How to Meet Modern Learners’ Needs in the Hybrid Workplace

One outcome of the pandemic has been the complete transformation of the workforce. A huge shift to remote work followed by an inconsistent and uncertain return has fundamentally changed the look and dynamics of the workforce. Companies must now mange a flexible, variable, hybrid workforce at a time when upskilling and reskilling these employees has become critical.