To learn more about finding a technology partner, take a look at the L&D teams that spend a lot of time supporting their customers and keeping them happy. And many are even active in their own company’s customer experience when they provide customer training. Brandon Hall Group Preferred Provider LearnUpon understands that when it comes to technology, the L&D team gets to be the customer and should be treated as such. They provide complete end-to-end support throughout their client partnerships, complete with dedicated onboarding specialists, customer success managers and customer support teams. For a deeper dive at what goes into successfully choosing the right technology partner, watch our on-demand webinar.
Brandon Hall Group Platinum Preferred Provider Docebo has made extended enterprise learning a core focus for its solutions, helping its customers engage external learning audiences of all kinds. They have been leveraging their extensive gamification elements including producing badges that learners can share on LinkedIn. Adding gamification to learning provides new opportunities to collect data on learner engagement, retention, and specific outcomes. Tracking and reporting on extended enterprise learning has always been difficult, but the Docebo gamification elements feed this data into the system for better insights. Docebo also recognizes that, while fun at its core, gamification is not without its challenges, especially for the extended enterprise. They have comprehensive tools to manage various privacy and visibility concerns that may arise within different audiences.
As companies look to an uncertain future filled with shifting remote/on-site workforce dynamics, increased attrition and a volatile world economy, many feel as if they are unprepared to face it, at least from a skills perspective. Only half of companies in Brandon Hall Group’s 2021 State of Learning Practices Study believe their approach to learning positions them well to meet that future. This means that the other half must figure out their learning strategy quickly, since the future of work is already here.
L&D teams need to leverage their expertise in creating engaging, impactful programs for employees and creating them for customers. Internal learners are essentially a captive audience, even if learning is not mandatory. In the customer experience, engagement and satisfaction are even more critical, as the learners have paid for the privilege of learning in one way or another.
ELB Learning’s breadth and depth of offerings helps make sure they can deliver on each of these and more, creating the right fit within any organization’s learning environment.
If organizations want to demonstrate the impact learning is having on the business, they will need to strongly align their learning approaches — and the programs they produce — with business outcomes. Otherwise, learning will continue to operate in a vacuum. Understanding the needs of the business and incorporating those with the needs of learners will help supercharge learning to drive organizational performance.
randon Hall Group Platinum Preferred Provider Docebo long ago recognized the need for organizations to have access to more digital, on-demand content and have solutions that enable companies to build and buy what they need. First, the Docebo content marketplace provides access to a comprehensive library of content focused on skills companies need to succeed. This content is great for a hybrid environment as it includes a spectrum of material from complete, in-depth programs to microlearning, providing flexibility to meet the needs of any kind of learning audience.
Strong behavioral skills empower employees to adapt to change in all areas of work. Behavioral skills, by their nature, are suited to a more individualized learning approach. But many organizations — and especially larger enterprise organizations — still tilt toward a one-size-fits-all approach instead of learning tailored to individual needs.
The Executive Interview with Accenture Chief Learning Officer Rajiv Chandran is from Brandon Hall Group’s Excellence at Work Podcast Executive Series hosted by Chief Operating Officer and Principal HCM Analyst, Rachel Cooke.
At a time when companies seek to remove as much friction as possible from the ways people engage with learning, onboarding is a key place where friction abounds. Disjointed processes, functions, and systems keep new hires bouncing around until they are assimilated and set on their paths. The paths should be clearer from the beginning.