In the Learning Technology space, vendor relationships can sometimes be measured in months rather than years. In an environment where about 40% of companies are actively looking to replace a current provider, longevity is hard to come by. But that’s to be expected with the transactional nature of many of these relationships. Clients always want the newest, latest thing and many providers struggle to provide the most basic customer support. That’s why our collective Brandon Hall Group jaws dropped when Smartchoice Preferred Provider Latitude CG introduced us to their client of 20 years, the American Board of Emergency Medicine (ABEM). In the world of technology partnerships, 20 years may as well be 1,000.
As organizations continue to find new ways of working with uncertainties driven by the COVID-19 pandemic, customer satisfaction remains their number-one business priority, cited by 93% of companies in Brandon Hall Group’s HCM Outlook 2021 Study as important or critical. It ranks higher than revenue generation, return-to-work strategies and managing ongoing change. Clearly, companies are willing to explore any strategy that might help them enhance their relationships with their customers.
Brandon Hall Group, the leading independent HCM research and analyst firm, is launching a survey focusing on the actions that organizations have taken when it comes to changes in managing workforce arrangements over this past unprecedented year.
The learning and development budget has always been under tremendous strain and the COVID-19 pandemic exacerbated the challenge. Following years of stagnant budgets with only incremental growth, many companies faced cuts during 2020 through 2021.
One of the biggest challenges Learning organizations face is creating the right experience. From making learning contextual, to making it engaging, to just making it look and function properly, a…
BTS has wide expertise across many areas of business consulting, from leader readiness and development to strategy execution and business transformation, talent acquisition and succession, to go-to-market training, transformation and more.
Everyone has talked about the “new normal” for more than a year. But what will work look like in the years ahead and how will it drive business outcomes? How can work be a better experience — with better results — for employees, leaders, the organization and customers?
Brandon Hall Group, the organization behind the largest and longest-running awards program in Human Capital Management, announced the winners of the 2021 HCM Excellence Award. Organizations from around the world were honored this year with either Gold, Silver or Bronze awards for their HCM programs, strategies, processes and systems.
Brandon Hall Group, the leading independent HCM research and analyst firm, is launching a Talent Acquisition Benchmarking Survey that will provide a big-picture look at TA. From sourcing through onboarding, Brandon Hall Group will examine the criticality of organizations’ practices and how effectively they implement them.
One outcome of the pandemic has been the complete transformation of the workforce. A huge shift to remote work followed by an inconsistent and uncertain return has fundamentally changed the look and dynamics of the workforce. Companies must now mange a flexible, variable, hybrid workforce at a time when upskilling and reskilling these employees has become critical.