Better Customer Relationships Through Learning

As organizations continue to find new ways of working with uncertainties driven by the COVID-19 pandemic, customer satisfaction remains their number-one business priority, cited by 93% of companies in Brandon Hall Group’s HCM Outlook 2021 Study as important or critical. It ranks higher than revenue generation, return-to-work strategies and managing ongoing change. Clearly, companies are willing to explore any strategy that might help them enhance their relationships with their customers.

Brandon Hall Group Announces 2021 Human Capital Management Excellence Award Winners; Biggest Applicant Pool in the Awards’ 28-Year History

Brandon Hall Group, the organization behind the largest and longest-running awards program in Human Capital Management, announced the winners of the 2021 HCM Excellence Award. Organizations from around the world were honored this year with either Gold, Silver or Bronze awards for their HCM programs, strategies, processes and systems.

Brandon Hall Group to Study Talent Acquisition Challenges and Opportunities in VUCA World

Brandon Hall Group, the leading independent HCM research and analyst firm, is launching a Talent Acquisition Benchmarking Survey that will provide a big-picture look at TA. From sourcing through onboarding, Brandon Hall Group will examine the criticality of organizations’ practices and how effectively they implement them.

How to Meet Modern Learners’ Needs in the Hybrid Workplace

One outcome of the pandemic has been the complete transformation of the workforce. A huge shift to remote work followed by an inconsistent and uncertain return has fundamentally changed the look and dynamics of the workforce. Companies must now mange a flexible, variable, hybrid workforce at a time when upskilling and reskilling these employees has become critical.