Brandon Hall Group last week published 17 pieces of research – 1 HCM Market Watch, 1 solution provider profile, 12 business case studies, and 3 research-based blogs.

In this blog, we will make public some of these reports (click on the links) as a way for non-members to familiarize themselves with our research, which is just one piece of a Brandon Hall Group Membership. Contact us at for more information on membership.

Here is an overview of research released March 30-April 3, 2015.

Short-Form Research Reports

HCM Market Watch: February-March 2015

This bi-monthly report from Madeline Laurano, Brandon Hall Group’s VP and Principal Talent Acquisition Analyst, highlights the latest developments among leading technology providers in the human capital management space. In this edition, we focus on market consolidation, emerging players, analytics, and the SMB market.

Solution Provider Profile


This solution provider profile features Caliper, a talent management company that fundamentally serves as an assessment-based consulting firm. The profile includes analyst insights from Laci Loew, Brandon Hall Group’s VP and Principal Talent Management Analyst.

Case Studies from Brandon Hall Group Excellence Award-Winners

Member Care at American Express

In this case study, American Express focuses on a new initiative called “Member Care” in order to drive customer satisfaction ratings. AmEx is a $4.5 billion organization employing more than 7,500 individuals worldwide. This earned the company a silver award for results of a learning program in the 2014 Excellence Awards.

Training for Business Results at Hilton Worldwide

This case study offers insights into Hilton Worldwide’s Revenue Management at Work program. Hilton is a hospitality services provider operating in 91 countries worldwide. This initiative garnered a silver award for results of a learning program in the 2014 Excellence Awards.

Store Operator Training at 7-Eleven

This case study profiles 7-Eleven and its revitalization of store manager training. 7-Eleven is a fuel and “quick stop” food service provider based in Dallas. This initiative earned the $4 billion company a gold award for best learning team in the 2014 Excellence Awards.

Learning at SunTrust Bank

This case study highlights the results achieved by the learning team at SunTrust Bank, an $8 billion bank headquartered in Atlanta. This initiative, which was achieved in partnership with GP Strategies, earned the company a gold award for best learning team in the 2014 Excellence Awards.

Extended Enterprise Learning at PANDORA

Extended enterprise support is powerful, but the biggest return is when that is supported by a learning initiative. PANDORA, a Danish jewelry retailer employing nearly 7,000 staff worldwide, grows its learning program to support that area of the business in this case study. The company was supported by Cornerstone OnDemand and Tribridge. This initiative earned the organization a bronze award for extended enterprise learning in the 2014 Excellence Awards.

“World Class” Mentoring at DENSO

In this case study we highlight DENSO, an organization devoted to excellent mentoring and onboarding practices. DENSO partnered with Torrance Learning and Brightwing to deliver this program. DENSO is a global automotive organization with more than 17,000 employees. This earned the company a bronze award for coaching and mentoring program in the 2014 Excellence Awards.

Enhancing Patient Care at Gentiva

In this case study we profile Gentiva, a healthcare provider that enhances its patient care training program for elderly patients. Gentiva employs 44,000 individuals throughout the United States, providing hospice and in-home care aide support. This earned the company a bronze award for custom content in the 2014 Excellence Awards.

Interactive e-Learning at Roche Diagnostics

Roche Diagnostics partnered with Red Nucleus to deliver a full eLearning curriculum of over 80 courses to new and existing Roche employees. Roche is a Switzerland-based biotechnology firm with more than 85,000 employees worldwide. This earned the company a bronze award for c custom content in the 2014 Excellence Awards.

Blended Learning Builds Leadership Capability at Coats

This awards case study focuses on Coats, the UK-based global thread and textile manufacturer, and its effort — with partners Kineo and the Oxford Group — to create a global leadership program in the wake of a transition from a regionally managed to globally managed company. The initiative earned a bronze award for blended learning in the 2014 Excellence Awards.

Sales Leadership at ITS

This case study highlights ITS and its change initiative. ITS, a global $250 million technology organization, partnered with Richardson on this effort. This earned the company a bronze award for sales leadership development in the 2014 Excellence Awards.

Diversity at Duke Realty

Diversity and inclusion have become a business imperative in recent years, and this case study highlights the D&I initiatives at Duke Realty, a $1 billion commercial real estate organization based in the US. This program earned the company a bronze award for diversity and inclusion in the 2014 Excellence Awards.

J.P Morgan’s Corporate and Investment Bank Business School

This awards case study examines how the J.P. Morgan Corporate and Investment Bank (CIB) used the CIB Business School, a skills-based, custom-built SharePoint application that integrates on top of the Training Central LMS, to enable employees to take control of their careers. The initiative earned a silver award for learning technology implementation in the 2014 Excellence Awards.

Research-based Blogs

Report From the Road: Infor Innovation Summit

This week analyst Mollie Lombardi visited the Infor Innovation Summit. In this blog post she describes some of the key takeaways from the event as well as the product direction for Infor’s HCM tools — especially as it pertains to data and analytics.

New Chapter for Saba

Saba Software was recently acquired by Vector Capital, and in this blog post analyst David Wentworth discusses what it means for this HCM software provider both now and in the future. In addition, he discusses some of Saba’s upcoming features and releases for the coming year.

Do People Really Need More Vacation Time?

According to one recent research study, employees want more vacation time in 2015. But other data shows that we’re not fully taking advantage of the vacation time we’re afforded. What gives? In this blog, analyst Ben Eubanks looks at what this means and how to evaluate your benefits offerings.

Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company's growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company's global expansion, Mike led all sales operations worldwide. During Mike's tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.