Brandon Hall Group last week published 17 pieces of research – 1 infographic based on our latest research study, 12 award-winning case studies, and 4 research-based blogs.

In this blog, we will make public some of these reports (click on the links) as a way for non-members to familiarize themselves with our research, which is just one piece of a Brandon Hall Group Membership. Contact us at for more information on membership.

Human Capital Management Research

Here is an overview of research released April 20-26.

New Research Reports

KnowledgeGraphic: Getting Payroll Right     

This KnowledgeGraphic features key metrics around how organizations of different sizes manage payroll, based on data from Brandon Hall Group’s just-released 2015 HCM Technology Trends Study. Payroll accuracy was the most commonly cited metric used to measure overall HR effectiveness, but payroll delivery methods vary widely.

Case Studies from Brandon Hall Group Excellence Award-Winners

Employee Engagement at Walgreens

This case study gives us a look at the engagement program at Walgreens. This $72 billion retail organization operates within the United States and employs more than 230,000 staff. This earned the company a Gold Award for Best Engagement Model in the 2014 Excellence Awards.

Intel’s Competency Model

This case study examines the marketing competency program at Intel. The $53 billion organization is a global provider of technology manufacturing and solutions and is based in Santa Clara, California. This earned the company a Silver Award in Best in Competencies and Skill Development for the 2014 Excellence Awards.

New-Hire Onboarding at LinkedIn

This case study offers insights into the onboarding program at LinkedIn. The $1.5 billion organization provides social networking services to more than 277 million members. This earned the company a Bronze Award for Best Onboarding Program in the 2014 Excellence Awards.

New Hire Mentoring at American Express Travel

This case study offers a look at the new hire mentoring program at American Express Travel. The $154 million organization provides luxury travel services to customers worldwide. This earned the company a Bronze Award for Best Coaching and Mentoring in the 2014 Excellence Awards.

Horizon’s Sales Training and Onboarding Program

This case study offers insights into the sales training program at Horizon. This company was created by merging four Turkish sales organizations into one, resulting in a $1.2 billion company with nearly 3,000 employees. This initiative earned the company a Silver Award in two of the 2014 Excellence Awards categories: Best Program for Sales Training & Performance and the Best Sales Onboarding Program.

Getting Results from Training at BT

This case study offers insights into the Accredited Learning Pathway program at BT. This UK-based telecommunications provider has revenues of £18 million and employs a staff of 90,000 worldwide. This program earned the company a Bronze Award for Best Results of a Learning Program in the 2014 Excellence Awards.

Diversity at G4S Secure Solutions

This case study offers insights into the diversity program elements at G4S Secure Solutions. The 46,000-employee global organization is a $12 billion provider of security services across multiple industries. This program earned the company a Bronze Award for Best Diversity and Inclusion Program in the 2014 Excellence Awards.

New Hire Productivity at Tanfeeth

This case study examines the new hire program at Tanfeeth. This United Arab Emirates-based organization provides services to the banking industry and has revenues in excess of $348 million. This new-hire program earned the company a Gold Award for Best Results of a Learning Program in the 2014 Excellence Awards.

Coaching and Mentoring at Duke Realty

This case study offers a peek into Duke Realty’s talent management programs. Duke is a $1.1 billion commercial real estate company based in the United States. This program earned the organization a Bronze Award for Best Coaching and Mentoring Program in the 2014 Excellence Awards.

Marketing Strategy at Quantum7

This case study looks at the marketing strategy at Quantum7. This company is a learning technology provider with $2.5 million in revenues, serving customers in the US, UK, EU, and New Zealand. This marketing program earned the company a Silver Award for Best Marketing Operations Strategy in the 2014 Excellence Awards program.

Boosting Learning Satisfaction at Shoppers Drug Mart

This case study focuses on a major LMS implementation at Shoppers Drug Mart, with Cornerstone OnDemand and Tribridge/Intelladon. The implementation led to increased utilization of learning through the upgraded LMS and significant gains in satisfaction and effectiveness scores. The initiative earned a silver award for learning technology implementation in the 2014 Brandon Hall Group Excellence Awards.

Shifting Compensation Strategy at Turkcell

This case study offers insights into the changing compensation strategy at Turkcell. The Turkish telecommunications provider has more than 35 million customers and 9 subsidiaries around the globe. This earned the company a Silver Award for Best Rewards and Recognition Program in the 2014 Excellence Awards.

Research-based Blogs

Successful Succession Requires Technology

“For high-performance organizations, succession management is mainstream. And, they waste no time in adopting technology to help embed succession management into their organizational strategy,” says Laci Loew, VP and principal analyst for Talent Management, in her blog post of April 22. In addition, she looks at what is going on with succession technology and the associated budgets.

Finding the Critical Talent You Need

“If you don’t know who your critical talent is, and have in place a strategy for where you’ll find more talent like them, you don’t have a sustainable business,” says Mollie Lombardi, Brandon Hall Group’s VP and principal analyst for Workforce Management. In her blog post, she talks about an upcoming webinar with Infor where she will focus on the “buy or build” decision when it comes to your organizational talent.

Get Your Own Business Metrics

Every organization operates differently. And each one has different goals, objectives, and strategies. In this blog post, Brandon Hall Group HCM Analyst Ben Eubanks talks about how to select HR metrics that line up with business goals. In addition, he highlights case studies of two companies, Hilton and American Express, and how they approach this type of decision.

You’re Gonna Love Being Compliant — They Guarantee It

This week at its Visions event, WorkForce Software made a bold move to support current and future customers. The provider now is offering to pay for fines and penalties if their client organizations are found in violation of compliance regulations. In this blog post, Mollie Lombardi looks at what this means for the provider and for others in the marketplace.

Mike Cooke

Chief Executive Officer of Brandon Hall Group Mike Cooke Prior to joining Brandon Hall Group, Mike Cooke was the Chief Executive Officer and co-founder of AC Growth. Mike held leadership and executive positions for the majority of his career, at which he was responsible for steering sales and marketing teams to drive results and profitability. His background includes more than 15 years of experience in sales, marketing, management, and operations in the research, consulting, software and technology industries. Mike has extensive experience in sales, marketing and management having worked for several early high-growth emerging businesses and has implemented technology systems to support various critical sales, finance, marketing and client service functions. He is especially skilled in organizing the sales and service strategy to fully support a company's growth strategy. The concept of growth was an absolute to Mike and a motivator in starting AC Growth, in order to help organizations achieve research driven results. Most recently, Mike was the VP and General Manager of Field Operations at Bersin & Associates, a global analyst and consulting services firm focused on all areas of enterprise learning, talent management and talent acquisition. Tasked with leading the company's global expansion, Mike led all sales operations worldwide. During Mike's tenure, the company has grown into a multi-national firm, conducting business in over 45 countries with over 4,500 multi-national organizations. Mike started his career at MicroVideo Learning Systems in 1992, eventually holding a senior management position and leading all corporate sales before founding Dynamic Minds. Mike was CEO and Co-Founder of Dynamic Minds, a custom developer of software programs, working with clients like Goldman Sachs, Prentice Hall, McGraw Hill and Merrill Lynch. Also, Mike worked for Oddcast, a leading provider of customer experience and marketing solutions, where he held a senior management position leading the company into new markets across various industries. Mike also serves on the Advisory Board for Carbon Solutions America, an independent sustainability consulting and carbon management firm that specializes in the design and implementation of greenhouse reduction and sustainability plans as well as managing the generation of carbon and renewal energy and energy efficiency credits. Mike attended University of Phoenix, studying Business Administration and Finance. He has also completed executive training at the Chicago Graduate School of Business in Chicago, IL.