When it comes to training delivery, many companies want to keep it to themselves. After all, it can be costly to use external resources every time you want to deliver a course or training session. But it’s not the case for every topic. Below you’ll find a snippet from our latest KnowledgeGraphic: Today’s Training Function.outsourced training

In our 2015 Training Study, we surveyed respondents on a dozen different training topics in order to get a sense of which ones were most often trained by internal staff and which were outsourced. Here’s what we came away with for topics most often outsourced:

  1. 40% Leadership
  2. 30% General business acumen
  3. 29% Team development
  4. 29% Soft skills
  5. 26% Sales

That’s an interesting cross section, so let’s consider some of the main reasons companies contact third- party providers for support with these types of topics.

Lack of Time

For many organizations, the lack of time, either for L&D staff or for the internal leaders supporting these programs, will drive them toward external providers. The 2015 Learning and Development Study, which recently closed, also points to time being a continuous issue within the learning world: 71% of companies say time is a key challenge in implementing an overall learning strategy.

Lack of Resources

Similarly, a lack of training resources can drive learning leaders to look outward for solutions. Our study also showed that nearly half of leadership training content is sourced from external providers. That piece of data in conjunction with leadership topping this particular list indicates that many organizations simply don’t have the capabilities in-house to develop these skills.

Lack of Expertise

And finally, even those with the time and resources to train staff may lack the required expertise. Consider these topics: sales skills, business acumen, and soft skills. They’re simply not core competencies for many organizations. Therefore, they are outsourced so the organizations can focus on the topics they know best, such as onboarding, ethics, and product knowledge.

What topics does your organization outsource most often and why? What do you keep internally?

Ben Eubanks, Learning Analyst, Brandon Hall Group


Ben Eubanks

Ben Eubanks, SPHR, SHRM-SCP is an HR professional and industry influencer. His experience working as a leader in the human resources field has provided him with a broad range of experience encompassing smaller organizations, government contracting firms, and the nonprofit sector. He has hands-on experience with various HR disciplines, including recruiting, benefits, employee relations, and compensation.

This Post Has One Comment
  1. Moira

    Agree with the fact that organizations should focus on their core competencies, but what about the capacity to develop the training itself?
    A lot of organizations have difficulty scaling their training in time for business demands and creating impactful, immersive learning experiences that lead to employee engagement and activation. The lack of expertise to develop training for competencies in house is also a challenge.

    See this article for more on why to outsource all of your training development to maximize effectiveness: http://learnkit.com/2015/07/30/6-reasons-to-outsource-elearning/

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