Will technology change the future of HR?  In more ways than we can imagine.  Marcus Mossberger, HCM Strategy Director from Infor, led a groundbreaking session last month at our HCM Excellence Conference 16.  Marcus began his career as an HR consultant, continued to advance his career in different HR roles, and now holds a HCM strategy position at Infor, a leading cloud and on-premise solution provider that offers solutions that can be highly customizable and industry-specific, developed for HCM and business functions.

Marcus has so many fascinating points of view on HR that I was excited to invite him on our HCMx Radio show to continue our conversation.  We discussed how the HR role will change over time with innovative and disruptive technologies, HR’s role in defining engagement, millennial career expectations, and why corporate culture is so important.

Picture1Source: Infor, 2016


Companies are expecting HR to be more scientific and to provide data to make critical people decisions. Our latest Talent Management study showed, for example, that analytics should be prescriptive; in essence the data should provide insights to forecast “what if” answers to optimize talent investments and decisions.

We talked about the controversial topic of how robots now and in the future will replace certain transactional HR and even manager roles that include basic performance tracking, responding to questions regarding benefits and compliance, data entry, among others. By robots taking on these roles, this would offer additional time and opportunities for HR to become more strategic business partners, as well as coaches and mentors who have greater business impact than just monitoring performance. HR shouldn’t be concerned that there will be fewer HR opportunities with robots entering the workforce, but instead new and exciting roles will be available that will require different skill sets, which we see is already happening.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group


Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.