• September 18, 2019
HCMx Radio 133: Courageous Conversations

Guest: Susan Mahaffey and Kristy Thomas of Vonage

Susan Mahaffey started her career in sales and was Director of National Accounts for a large Recruitment RPO. She became a Partner of a sales and marketing recruitment firm where her major account, The Coca-Cola Company, hired her to be a recruitment leader in their corporate talent acquisition function.  She worked for other large global companies including Newell Rubbermaid and British Telecom. At British Telecom, she led HR Services for US and South America before taking the VP Leadership and Talent Management Center of Expertise role for the Global Services business unit. Susan thrives in leading large, global teams through transformation and growth. Her earlier career in sales along with her business acumen bring a strong  customer centric focus to the HR function.

Kristy Thomas joined Vonage in 2018. As VP Western Sales NOAM of the Applications group, and, she oversees the Western United States including Sales and P&L throughout the market, and she is charged with driving sales of the Company’s unified communications and contact center solutions.  Ms. Thomas is an energetic and hands-on sales executive experienced in driving revenue, profitability and expansion, and in building and leading winning sales teams. She brings more than 18 years of industry experience to Vonage and a strong track record of success.  Most recently, she served as Vice President of Global Cloud Communications at Masergy Communications, and led a division that overachieved year-over-year in unified communications and contact center enterprise sales.

Topics and questions include:

  • Stories of inspiration
  • Moments of vulnerability
  • Finding courage
  • Taking a daily win
  • Committing to inclusion and diversity
  • Making Vonage a destination place to work
  • Improving career growth and development opportunities to attract and retain great talent.
  • Personal definition of courageous conversations
  • Coaching and self-discovery
  • Overcoming negative talk
  • And more!

Click here to download our Executive Interview.

We are hosting our 4th annual Women In Leadership Summit. The event will be held on June 10th & 11th at the EAU Palm Beach Resort in Florida. We hope to see you there!

Our annual HCM Excellence Conference is on February 4-6th, 2020.

If you have questions about our discussion today and would like access to our Women In Leadership Network that provides organizational leaders access to our research library on women in leadership and diversity and inclusion topics. please contact me at WIL@brandonhall.comor visit www.brandonhall.com

Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

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