• 三月 27, 2018
HCMx Radio 80: Engagement – Best Practices and Business Outcomes

Video Podcast: Russ Wakelin of HealthcareSource discusses Engagement, Best Practices and Business Outcomes

Guest: Russ Wakelin, VP of Product Management at HealthcareSource.

Host: 雷切尔·库克, 首席运营官, 布兰登·霍尔集团

Russ Wakelin is VP of Product Management at HealthcareSource. 随着越来越多 3,000 healthcare organizations as customers, HealthcareSource is the leading provider of talent-management solutions for the healthcare industry. The HealthcareSource Quality Talent Suite helps healthcare organizations build a more patient-centered workforce by selecting, aligning, continuously developing and retaining highly-engaged people.

Russ shares how HealthcareSource is itself an employer and subject to many of the same challenges as its customers. He explains how their team is motivated and how they contribute ideas for updates and enhancements to their product. He also discusses the role of commonalties between HealthcareSource’s employees and its customers and how that helps them do a better job serving their needs.

Russ speaks about the link between employee engagement and happiness— there isn’t always a straight line between the two! And passionate employees may not always be the happiest ones, but they often serve as bellweathers for change. This passion, Russ says, helps them as they develop their software, because it enables more communication, a vital part of the healthcare profession.

We also discuss the importance of tying HR best practices into business outcomes that affect the patient experience, the bottom line and other important results.

 

Rachel Cooke

首席运营官 Rachel Cooke Rachel is responsible for business operations including overseeing client services, 研究活动和项目管理. 在加入布兰登·霍尔集团, 雷切尔是AC增长的首席运营官联合创始人. 瑞秋有超过 15 多年的销售经验, 市场营销, 业务发展, 与销售绩效管理. 此前AC增长, 她担任过多个高级管理职务,是对领导团队Be​​rsin & 联营, 在电子学习,现在业界领先的人力资源和人才研究公司的先驱分析公司. 在她的高级总监的角色, 雷切尔制定的战略,并导致解决方案提供商垂直的商业运行, 并成长垂直成公司最大的细分市场. 在她担任销售总监的角色, 瑞秋开发和率领的高级客户经理,专注于收购全球战略帐户. 雷切尔是全权负责制定重要的业务关系,与超过90的公司包括行业图标, 例如: 阿迪达斯, 惠普, 丰田, 神谕, 星巴克, 安富利, 波音公司, Kaiser Permanente的, 西夫韦公司, 富国银行, 普华永道, 高乐氏和Affiliated计算机服务. 雷切尔开始在银行业她的职业生涯, 媒体和酒店业. 这些行业, 瑞秋举行的几个关键高级管理和执行销售职位. 蕾切尔收到社会科学跨学科研究的学士学位从佛罗里达大西洋大学的荣誉. 瑞秋继续她的研究生教育由美国管理协会在完成了一系列的高管教育课程.

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