• 三月 14, 2018
HCMx Radio 79: Using Assessments to Build a More Patient-Centered Workforce

Guest: Russ Wakelin, VP of Product Management at HealthcareSource.

Host: 雷切尔·库克, 首席运营官, 布兰登·霍尔集团

 

在这一集HCMx电台, we discuss the challenges of building a more patient-centered healthcare workforce by selecting, aligning, continuously developing and retaining highly-engaged people, and the role of assessments in addressing these needs.

Russ Wakelin shares his varied career experiences and the trajectory he followed to his current position as VP of Product Management at HealthcareSource. 随着越来越多 3,000 healthcare organizations as customers, HealthcareSource is the leading provider of talent management solutions for the healthcare industry. The HealthcareSource Quality Talent Suite helps healthcare organizations build a more patient-centered workforce by selecting, aligning, continuously developing and retaining highly-engaged people. We discuss the unique challenges facing healthcare talent management including:

  • Extremely low U.S. unemployment rate
  • Extremely high employee turnover
  • Wide span of control
  • Learning and performance challenges are thought of as compliance issues, not retention/development solutions

Russ provides the following insights into how to deal with these challenges:

  • Building and using assessments
  • Extending assessments through the full employment cycle:
  • Driving engagement with customized, automatically populated development plans
  • Continuous feedback via remarks and recognition
  • Vitals: Instant view into performance
  • 招聘:Optimized Sourcing
  • Frictionless apply
  • Ensuring good cultural and behavioral fit
  • Recommended learning
  • Assessing Future Leaders

布兰登·霍尔集团 2018 Assessment Survey explores best practices and trends for organizations implementing pre-hire and/or post-hire surveys. It also provides an in-depth understanding of the reasons for use, the types of assessments used, and their impact on business outcomes.

Highlights include:

  • The predominant reasons organizations implement pre-hire assessments are: to improve quality of hire (73%), to identify qualified candidates (技能, 知识, 竞争力) (57%), to understand work style (40%) and to predict job performance (39%).
  • The top-selected reasons for administering post-hire assessments are: skill and knowledge development (47%), improve engagement/understand engagement drivers (38%), and to improve team performance (37%).
  • Organizations consider these competencies to be most-important when selecting an assessment provider: analytics/metrics (58%), predictive accuracy with results (49%) and competency models (41%).

This data comes from a survey of HR, 人才招聘, 人才管理, 技术, and business leaders and practitioners from October 2017 through January 2018. There were 301 total usable responses.

To listen to the Russ Wakelin interview, you can download or stream the podcast anytime at the HCMx Radio site.

 

Rachel Cooke

首席运营官 Rachel Cooke Rachel is responsible for business operations including overseeing client services, 研究活动和项目管理. 在加入布兰登·霍尔集团, 雷切尔是AC增长的首席运营官联合创始人. 瑞秋有超过 15 多年的销售经验, 市场营销, 业务发展, 与销售绩效管理. 此前AC增长, 她担任过多个高级管理职务,是对领导团队Be​​rsin & 联营, 在电子学习,现在业界领先的人力资源和人才研究公司的先驱分析公司. 在她的高级总监的角色, 雷切尔制定的战略,并导致解决方案提供商垂直的商业运行, 并成长垂直成公司最大的细分市场. 在她担任销售总监的角色, 瑞秋开发和率领的高级客户经理,专注于收购全球战略帐户. 雷切尔是全权负责制定重要的业务关系,与超过90的公司包括行业图标, 例如: 阿迪达斯, 惠普, 丰田, 神谕, 星巴克, 安富利, 波音公司, Kaiser Permanente的, 西夫韦公司, 富国银行, 普华永道, 高乐氏和Affiliated计算机服务. 雷切尔开始在银行业她的职业生涯, 媒体和酒店业. 这些行业, 瑞秋举行的几个关键高级管理和执行销售职位. 蕾切尔收到社会科学跨学科研究的学士学位从佛罗里达大西洋大学的荣誉. 瑞秋继续她的研究生教育由美国管理协会在完成了一系列的高管教育课程.

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