HCMx RadioWe are in the era of constant change enabled by technology. Instructor-led training still exists and will never entirely go away, but with dispersed geographies, and diverse and global workforces, the learning environment is drastically changing. The methods of delivery offered through numerous channels — mobile, social, gamification, etc., — raise questions about what to measure and how to measure, not to mention the use of analytics.

In Brandon Hall Group’s latest episode of HCMx Radio, co-host Michael Rochelle and I had a great discussion on the challenges and opportunities of learning measurement and analytics with Bob Blondin, Vice President at Xerox Learning Services. Bob acts as the firm’s chief learning strategist.

Bob has significant experience at the executive level aligning business goals with learning strategies and has provided strategic learning services to a variety of Fortune 500 companies.  We talked about what high-performing organizations are focusing on as we describe in our High-Performance Measurement Impact Model:

learning measurement impact model

We also shared:

  • Examples of leading practices from high-performing award-winning organizations
  • The use performance support, job aids and tools such as Vestrics and KnowledgeAdvisors
  • How to overcome challenges that organizations are facing
  • How to create an environment for measurement
  • And lastly, how to use analytics to predict outcomes and improve performance

Join us! Go to the HCMx Radio site any time to download the show or listen in the player below.

Rachel Cooke, Chief Operation Officer, Brandon Hall Group
@RachelCCooke

Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

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