Guest: Chantelle Nash, Program Manager, Digital Learning and Engagement, General Electric

Host: Rachel Cooke, Chief Operating Officer, Brandon Hall Group

Social learning is where learners connect with each other and create and share content using tools such as blogs, wikis, and other collaborative tools.  Brandon Hall Group’s 2016 research revealed that shutterstock_288268328social/collaborative learning tools were a top priority for organizations. There are some great companies, like GE, that are on the forefront of this journey. GE’s Crotonville Digital Learning Team created a learning and knowledge sharing community – called “Smartbits” – on GE’s internal social-collaborative platform. The purpose is to drive demand, engagement, and cultural change. Earlier this year GE submitted its solution to Brandon Hall Group’s HCM Excellence Awards Program. Our judges proudly awarded GE with Gold for Best Use of Social/Collaborative Learning.

In this HCMx Radio episode, Chantelle Nash from GE shares the key motives for developing this type of social community, details around the design and uniqueness of their approach, and techniques that led to great success and engagement.

Chantelle has seven years of experience in global L&D, encompassing training design and development, communications, project management, social leadership and community management. Her primary focus is extending Crotonville’s reach and impact through the management of various digital learning products, marketing, and change management, including supporting GE’s new, company-wide performance development approach. Chantelle is responsible for building membership and engagement on Crotonville’s internal social page to promote continuous learning and informal knowledge-sharing across a global target group of 170,000+ users.

To listen to our interview, you can download the podcast anytime at the HCMx Radio site.

Rachel Cooke, Chief Operating Officer, Brandon Hall Group @RachelCCooke

Rachel Cooke

Chief Operating Officer Rachel Cooke Rachel is responsible for business operations including overseeing client services, research events and project management. Prior to joining Brandon Hall Group, Rachel was the Chief Operating Officer Co-founder of AC Growth. Rachel has over 15 years of experience in sales, marketing, business development, and sales performance management. Prior to AC Growth, she held several senior management roles and was on the leadership team at Bersin & Associates, a pioneer analyst firm in e-learning and now industry leading HR and talent Research Company. In her Senior Director role, Rachel developed the strategy and led the commercial execution of the solution provider vertical, and grew the vertical into the company’s largest market segment. In her role as Director of Sales, Rachel developed and led a team of senior account executives focused on acquiring global strategic accounts. Rachel was solely responsible for developing key business relationships with over ninety companies including industry icons, such as: Adidas, Hewlett-Packard, Toyota, Oracle, Starbucks, Avnet, Boeing, Kaiser Permanente, Safeway Inc., Wells Fargo, PricewaterhouseCoopers, Clorox and Affiliated Computer Services. Rachel began her career in the banking, media and hospitality industries. In these industries, Rachel held several key senior management and executive sales positions. Rachel received a BA in social science and interdisciplinary studies with honors from Florida Atlantic University. Rachel continued her postgraduate education by completing a series of executive management education courses from American Management Association.

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