The world is on the cusp of a technological revolution. Artificial Intelligence (AI) holds the potential to be a transformational technology. Once a distant dream, today it is everywhere — our cars, pockets and in the web services we use every day. With digitization, many organizations apply AI to reinvent their learning environment.

AI is made up of different technologies, including intelligent agents, automated cars, chatbots, machine learning and voice recognition. When these embed with e-learning, workplace efficiency improves. Advancements in technology, including data analytics and other cloud-based services, enable AI to flourish across diverse organizations. The implementation of AI-based technologies will change the face of corporate learning, simplify the user interface and unleash new levels of organizational growth.

To unlock ample opportunities for AI, organizations should focus on these areas:

  • Reshape business models and learning processes: Modern machines intelligently review learning processes and follow automated approaches to refine the learning experience
  • Foster relationship between humans and machine: Using AI, the workforce spends more time doing exceptional work and boosting workplace learning culture
  • Improve value from data: Educators apply AI to improve competency with learning analytics and algorithms, blending data to deliver engaging experiences and deep insights

How is AI Different Today?
The role of AI in Human Resources (HR) is emerging, especially in training new hires. Natural-language processing is one of the major areas AI enables HR to communicate new policies and procedures. With ample data provided to personnel, it is more efficient to train them. The right information at the right time is just a click away. Earlier, they had to manually input data. Now, HR professionals can use tools to schedule meetings and manage employees’ time more efficiently.

Examples of ways AI has shown significant results with HR based activities include:

  • Employee engagement: When a candidate applies for a job, it takes time to set up interview rounds. AI can automate the process with auto-generated emails and messages.
  • Application screening: Many AI tools are used to engage candidates before they apply for a position. This helps HR to assess candidates for the desired job roles.
  • Onboarding: When a new candidate joins, the company organizes an orientation program to introduce policies and regulations. AI uses resources to gather relevant information to boost efficiency whey they begin working.

Applications of Artificial Intelligence
Data-driven approaches drive the e-learning market using AI, with organizations leveraging it for predictive modelling.

Industries where AI leads in delivering an engaging learning experience include:

  • Manufacturing: Using automated learning, manufacturers can employ efficient demand forecasting, flexible supply chain and accurate inventory systems. Other benefits include creation of smarter and more efficient processes.
  • Finance: Major benefits of AI in the banking and finance services sector include mitigation of risk and detection of systemic failures.
  • Consumer goods and services: AI helps employees’ awareness of new products and services, as well as changing consumer needs.
  • Healthcare: AI in healthcare helps systems identify risks, diagnose medical issues and prescribe treatment.

Industry experts concur that Artificial Intelligence will achieve stronger growth in the next few years. Business growth will hinge on the ability of sectors who adopt AI-based technologies to deliver e-learning. AI tools enhance workplace productivity by aligning to learners’ specific needs. They can also assist educators in delivering customized training.

The AI wave is rising. Along with increased efficiency and innovation, it has the potential to reshape the entire workforce learning experience.

Suggested Further Reading: https://www.pwc.in/assets/pdfs/publications/2017/artificial-intelligence-and-robotics-2017.pdf

Anubha Goel, G-Cube
Anubha Goel, a G-Cubecontent writer, loves writing about new eLearning technologies and exploring ideas for new-age learners.

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