Allen Interactions, a custom e-learning company known for creating meaningful, memorable, and motivational e-learning and blended learning experiences, won three coveted Brandon Hall Group Learning & Development Awards for excellence in Best Advance in Custom Content, Best Use of Games and Simulations for Learning, and Best Use of Mobile Learning.
“It is always an honor to be recognized by The Brandon Hall Group for the work we’ve designed and delivered with our amazing clients,” stated Michael Allen, Chairman and CEO, Allen Interactions. “We have had the privilege to work with clients like AutoNation, Penn Foster, and Toyota Financial Services—organizations that push for an exceptionally motivating experience focused on the needs of their learners and the desire to activate performance and business change.”
“All of these winning programs deliver meaningful business results to their organizations. Winning an Excellence Award is a great honor, but the real winners are the organizations themselves and their customers and clients because of the innovation and customer focus they demonstrate.” – Rachel Cooke, Chief Operating Officer, Brandon Hall Group.
Excellence Awards winners will be honored at Brandon Hall Group’s HCM Excellence Conference January 27-29, 2016, at the PGA National Resort in Palm Beach Gardens, Florida. Selected winners also will serve as presenters in the more than 20 breakout sessions during the 2½-day conference. “We see the conference as an extension of our awards program that features leading and next practices from some of the best organizations in the world,” Brandon Hall Group CEO Mike Cooke said.
The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group Sr. Analysts and Executive Leadership based upon the following criteria: fit the need, design of the program, functionality, innovation, and overall measurable benefits.
Allen Interactions won three Brandon Hall Group Learning & Development Awards:
Salesforce CSC New Hire Training
Across the United States, Toyota Financial Services (TFS) call centers have undergone a major transformation by installing a modern Salesforce.com CRM and renewing their focus on critical soft-skills. This change was implemented to increase customer satisfaction while reducing account delinquencies, compliance violations, and agent frustration.
To ensure success, Allen Interactions and TFS partnered to create a fully blended learning solution that includes instructor-led training enhanced with e-learning simulations that challenge students to master software procedures, critical thinking, and the soft skills necessary to successfully partner with clients during potentially stressful, and often unsuccessful collection calls. The results are impressive: TFS was able to reduce training time while improving operational effectiveness and compliance.
Mobile Memory Games
Penn Foster needed a student study tool to increase student satisfaction rates while also increasing performance on exams, thereby increasing graduation rates which directly affect enrollment. Allen Interactions partnered with Penn Foster to create a mobile learning solution that provides a wide range of engaging interactive memory games, using responsive design and an open and easily modifiable database for an unlimited amount of content. Students are able to choose and filter by content and activity, track progress and results, as well as have continuous play capabilities with or without cell or wireless service.
The AutoNation Advantage – Service Advisor Customer Care Professional Program
Launched in April 2014 this interactive e-learning course provides engaging practice and simulations that define the Service Advisor’s role throughout the AutoNation Customer Care Service Process. The course provides many scenarios where Advisors will make choices that impact their success, in a simulated environment, allowing them to practice and prepare for real customer interactions. By the end of this e-learning course, A are able improve their performance of the Service Process to meet and exceed AutoNation’s Customer Care Standards.
About Allen Interactions
Allen Interactions creates powerful custom learning experiences that help achieve organizational business goals by improving performance one interaction at a time. With more than 20 years of deep experience in instructional design, technology, creativity, process, and project management, Allen Interactions consistently achieves positive business impact. For more information click here.
In addition to its services, Allen Interactions has a cloud-based visual authoring and publishing system, ZebraZapps, which allows developers and non-programmers to create rich interactive media applications, as well as share, publish, and sell objects or entire applications.
About The Brandon Hall Group
Brandon Hall Group is a HCM research and advisory services firm that provides insights around key performance areas, including Learning and Development, Talent Management, Leadership Development, Talent Acquisition and Workforce Management. With more than 10,000 clients globally and 20 years of delivering world-class research and advisory services, Brandon Hall Group is focused on developing research that drives performance in emerging and large organizations, and provides strategic insights for executives and practitioners responsible for growth and business results. Click here to learn more.