Contributed to by Carol Barreyre, ABC for PeopleAnswers
Predictive Talent AnalyticsTM to Guide Employee Development and Improve Sales Performance and Customer Service
DALLAS – July 24, 2013 – PeopleAnswers and AAA Northern California, Nevada & Utah today announced a software licensing agreement for the organization that offers travel, insurance, automotive and other services to its more than four million members to use the PeopleAnswers HR-focused business solution to recommend employees who will be strong sales and customer service professionals.
“As one of the largest AAA organizations, we need a proven process to use organization wide that will help us hire and develop teams that will be productive and provide the service our members expect,” said Gina Glasco, Director, Recruiting for AAA Northern California, Nevada & Utah. “PeopleAnswers not only identifies the best-matched employee candidates, but also gives us the data we need for a smooth onboarding process and to guide their employee development with the flexibility to grow and change with the business.”
AAA Northern California, Nevada & Utah will use the intuitive, cloud-based PeopleAnswers software, on its desktop and mobile platforms, to evaluate, select and hire employee candidates organization-wide in roles including agents who work with members on property/casualty insurance, life insurance and travel. The company will also use PeopleAnswers in hiring its branch managers and roadside assistance employees. The software will identify the Behavioral DNA® of existing staff. Then it will use unique Predictive Talent Analytics to compare each against customized behaviorally based Performance Profiles allowing the company’s managers to focus on candidates with traits similar to its most successful team members.
PeopleAnswers creates a consistent and faster employee recruiting process across all locations that will improve the quality of managers’ hiring decisions while also helping them be more efficient. AAA Northern California, Nevada & Utah managers will also use PeopleAnswers as a guide for candidate interview questions. The valuable data gathered during the hiring process will be critical in onboarding, succession planning and employee development. PeopleAnswers will integrate with AAA Northern California, Nevada & Utah’s applicant tracking system to streamline the recruitment process.
“Our proven Predictive Talent Analytics solution will provide AAA managers the ability to identify, hire then develop the right candidates who will enjoy careers and improve business performance while creating the experiences members expect from AAA,” said Gabriel Goncalves, CEO and president, PeopleAnswers.
About AAA Northern California, Nevada & Utah
AAA Northern California, Nevada & Utah offers a wide array of automotive, travel, insurance, DMV, financial services and consumer discounts to more than 4.1 million members. AAA has been a leader and advocate for the safety and security of all travelers since it was founded more than 100 years ago. www.calstate.aaa.com.